Frequently Asked Questions

Ordering & Payment

How do I place an order?
Browse our collection, select your desired items, and add them to your cart. Proceed to checkout where you’ll enter your shipping information and payment details. You’ll receive an order confirmation email once your purchase is complete.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All payments are processed securely through encrypted payment gateways.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately through our website contact form. We can only make changes if your order hasn’t been prepared for shipment.

How do I apply a discount code?
Enter your promotion code in the designated field during checkout. The discount will automatically apply to your order total before you complete your purchase.

Shipping & Delivery

What are my delivery options?
We offer standard and express shipping options. Standard delivery typically takes 5-7 business days, while express delivery takes 2-3 business days. Additional shipping options may be available during checkout.

Do you ship internationally?
Currently, we only ship within the United States. We’re working to expand our shipping destinations in the future.

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to monitor your package’s progress. You can also track your order by logging into your account on our website.

What if I’m not home for delivery?
The carrier will typically leave a notification card with instructions for rescheduling delivery or collecting your package from a local pickup point. Uncollected packages may be returned to us, and additional fees may apply for reshipment.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and have all original tags attached. Returns can be made by mail using our returns portal.

How long do refunds take to process?
Once we receive your return, we process refunds within 7-10 business days. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account depending on your financial institution.

Do you offer exchanges?
We currently process refunds rather than direct exchanges. To exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product.

Products & Sizing

How do I find the right size?
We provide detailed size guides for each product category on our website. We recommend checking these measurements against your own or comparing them to similar items in your wardrobe for the best fit.

Are the colors accurate?
We make every effort to ensure our product images display colors as accurately as possible. However, colors may appear slightly different on various devices and screens due to individual display settings.

Can I request a restock of sold-out items?
While we cannot guarantee restocks of all sold-out items, we regularly update our inventory. Popular items may be restocked throughout the season. You can sign up for restock notifications on specific product pages.

Account & Technical

How do I create an account?
Click the account icon in the top navigation and select “Create Account.” You’ll need to provide your email address and create a password. Having an account allows you to track orders, save your details for faster checkout, and create wish lists.

I forgot my password – what should I do?
Click the “Forgot Password” link on the login page and enter your email address. We’ll send you instructions to reset your password.

Why is my payment being declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or security checks by your bank. Please ensure all information is entered correctly and contact your bank if issues persist.

Contact & Support

How can I contact customer service?
For any questions not answered here, please use the contact form on our website. Our customer service team typically responds within 24-48 hours during business days.

Do you have physical stores?
Currently, we operate exclusively as an online retailer. This allows us to maintain competitive pricing and offer a wider selection of products to our customers nationwide.